Outage Guide

Claude Outage Playbook: Keep Critical Work Moving

Treat Claude outages like any reliability incident: verify, mitigate, communicate, and recover.

Unknown

Live probe summary for Claude (updates every 60s on this page)

Latency

HTTP

Region

Checked

--:--:-- UTC

Fresh probeRefreshing…

Last updated: 2026-02-27

Mitigation priorities

Protect SLA-sensitive workflows first.
Switch from diagnosis mode to continuity mode quickly.
Use a known-good backup path, not ad-hoc experiments.

Recovery checklist

Validate completion latency before full workload migration back.
Replay queued prompts in batches.
Document what failed and what fallback worked.

5-Minute Decision Matrix

Signal	Likely Meaning	Action Now
Claude unavailable for most users	Platform incident likely	Switch critical flows to backup and communicate ETA uncertainty.
Only specific account/session affected	Auth/session issue likely	Re-authenticate once and retry in private mode.
Claude slow but not fully down	Degraded performance	Throttle non-critical tasks and reroute priority tasks.

Incident Update Template (Copy/Paste)

[Incident update] Claude reliability issue

- Current impact: [blocked/degraded] workflows
- Scope: [team/service/region]
- Verification: live monitor + official status check completed
- Mitigation: switched critical tasks to backup assistant
- Next check-in: [UTC time in 5-10 minutes]