Troubleshooting Guide

Perplexity down: How to Check and Fix It

Troubleshoot "Perplexity down" issues, verify whether it is a platform outage, and use a backup workflow if needed.

Unknown

Live probe summary for Perplexity (updates every 60s on this page)

Latency

HTTP

Region

Checked

--:--:-- UTC

Fresh probeRefreshing…

What this usually means

"Perplexity down" can be caused by a provider-side incident, local browser/session issues, account limits, or regional network variability. The goal is to confirm which one quickly before spending time on deep troubleshooting.

Fast verification checklist

Check the live AI status monitor.
Check the provider's status page or incident updates.
Retry in a private window or different browser.
Switch networks (Wi-Fi to mobile hotspot) to rule out local connectivity issues.
If urgent, route work to a backup assistant and continue.

What to do while waiting

Save prompts/tasks locally so you can retry after recovery.
Use a backup provider for time-sensitive work.
Avoid constant refresh loops; check for updates every few minutes.

Backup options: ChatGPT, Claude, Gemini.

5-Minute Decision Matrix

Signal	Likely Meaning	Action Now
Perplexity unavailable for most users	Platform incident likely	Switch critical flows to backup and communicate ETA uncertainty.
Only specific account/session affected	Auth/session issue likely	Re-authenticate once and retry in private mode.
Perplexity slow but not fully down	Degraded performance	Throttle non-critical tasks and reroute priority tasks.

Incident Update Template (Copy/Paste)

[Incident update] Perplexity reliability issue

- Current impact: [blocked/degraded] workflows
- Scope: [team/service/region]
- Verification: live monitor + official status check completed
- Mitigation: switched critical tasks to backup assistant
- Next check-in: [UTC time in 5-10 minutes]