Troubleshooting Guide

Perplexity Not Working? Verify Service Health and Search Flow

When Perplexity fails, separate search-layer issues from account/session issues quickly to avoid unnecessary rework.

Unknown

Live probe summary for Perplexity (updates every 60s on this page)

Latency

HTTP

Region

Checked

--:--:-- UTC

Fresh probeRefreshing…

Last updated: 2026-02-27

Likely causes

Provider-side incident or degraded search infrastructure.
Session/auth state problems.
Query-specific throttling or upstream fetch issues.

Fast checks

Verify status and latency indicators.
Retry with a short generic query.
Switch network/profile if failures remain inconsistent.

5-Minute Decision Matrix

Signal	Likely Meaning	Action Now
Perplexity unavailable for most users	Platform incident likely	Switch critical flows to backup and communicate ETA uncertainty.
Only specific account/session affected	Auth/session issue likely	Re-authenticate once and retry in private mode.
Perplexity slow but not fully down	Degraded performance	Throttle non-critical tasks and reroute priority tasks.

Incident Update Template (Copy/Paste)

[Incident update] Perplexity reliability issue

- Current impact: [blocked/degraded] workflows
- Scope: [team/service/region]
- Verification: live monitor + official status check completed
- Mitigation: switched critical tasks to backup assistant
- Next check-in: [UTC time in 5-10 minutes]